Ordering online
Serenity Knitting aims to make your shopping experience as easy as possible. You can browse yarns, by brand, by weight, by tension and use the online search facility to identify projects you would be interested in making. Order your own kits by deciding which pattern you wish to make, which yarn/s you wish to use, and if you need them, needles and any other accessories.
- Browse our online shop and once you have decided on your purchases, click the add to basket button for that item, remembering to ensure you have selected the correct quantity of yarn ( it may be difficult to match up batch numbers of yarns at a later date if you do not buy sufficient yarn for your project).
- Having selected your purchases you can proceed to the check out and enter your name and address and the website will then guide you to the payment collection pages, where payment will be collected.
- Once you have ordered, you will receive an order confirmation email. This does not yet indicate a contract between us. Once we have emailed to inform you that we have processed your order and despatched the goods, then we have deemed to have accepted your order and there is a contract between us.
Payment
Serenity Knitting accepts debit and credit card payments, such as Visa, Delta, Mastercard, Maestro, American Express and Electron . You supply these details in our secure online ordering environment. We are unable to accept cheques or cash as payment on line or over the telephone.
All payment will be taken in UK Sterling, so any international cards used will convert your home currency into sterling at prevailing rates. For security purposes, we do not recommend sending card details by fax or email or post, but if you wish to place an order by telephone, please contact us on the above telephone number. We are unable to guarantee any data you send to us by email. Please do not send payment information by email. For details on the security of our site, please read our Security section and our Privacy policy.
For online orders, full payment is taken at the time of placing the order, unless the order cannot be completed. In such cases, we will contact you, to verify if you still wish to proceed with the order.
Acceptance of the order is deemed to occur when you receive our order confirmation email, or at the point of despatch in the case of telephone ordering. We will not be responsible if you do not receive the order confirmation email or any other confirmation from us, where the details you supplied to us are incorrect or in the event of a communication system failure outside of our control.
We reserve the right to refuse an order, if we are advised by our secure payment provider that a transaction may be fraudulent or high risk and for any other reason in our absolute discretion.
Unless we are fraudulent or negligent, we are not liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide to us when placing an order.
Colours and specifications
Serenity Knitting makes every effort to ensure that the information provided on the website is accurate as possible. However, we cannot guarantee that all product descriptions are current and error free, but we do correct errors as soon as they are brought to our attention. Colours you see on screen, will depend on the resolution on your monitor. We cannot guarantee that the colours you see will match the actual colour of the yarn, due to the differences in which computer screens display colours. If the colour of your yarn, does not match your expectation, you can cancel your order and return the product to us, in an unused and resaleable condition, as set out in the returns section
VAT
All products on the website of Serenity Knitting are quoted inclusive of UK VAT at 17.5% (or the current standard rate of VAT) where applicable (some products may be zero rated for VAT).
All deliveries ordered by customers living outside of the European Union (EU), and being delivered to an address outside of the EU, will have no VAT charged for the goods on the invoice.
Any delivery costs on the invoice, will be inclusive of VAT, irrespective of the address being delivered to, as required under UK law.
Personal Use
Each order is for personal and non commercial use of our customers. Multiple orders representing what Serenity Knitting considers to be commercial quantities will not be accepted.
Linking Policy
Where Serenity Knitting website contains hyperlinks to other websites, this has been provided for convenience only, we are not responsible for the content, use or availability of linked sites and are not in any way responsible for any goods or services provided by such sites.