Ordering onlineSerenity Knitting aims to make your shopping experience as easy as possible. You can browse yarns, by brand, by weight, by tension and use the online search facility to identify projects you would be interested in making. Order your own kits by deciding which pattern you wish to make, which yarn/s you wish to use, and if you need them, needles and any other accessories.
PaymentSerenity Knitting accepts debit and credit card payments, such as Visa, Delta, Mastercard, Maestro, American Express and Electron . You supply these details in our secure online ordering environment. We are unable to accept cheques or cash as payment on line or over the telephone.
For online orders, full payment is taken at the time of placing the order, unless the order cannot be completed. In such cases, we will contact you, to verify if you still wish to proceed with the order. Acceptance of the order is deemed to occur when you receive our order confirmation email, or at the point of despatch in the case of telephone ordering. We will not be responsible if you do not receive the order confirmation email or any other confirmation from us, where the details you supplied to us are incorrect or in the event of a communication system failure outside of our control.
We reserve the right to refuse an order, if we are advised by our secure payment provider that a transaction may be fraudulent or high risk and for any other reason in our absolute discretion.
Unless we are fraudulent or negligent, we are not liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide to us when placing an order.
Colours and specificationsSerenity Knitting makes every effort to ensure that the information provided on the website is accurate as possible. However, we cannot guarantee that all product descriptions are current and error free, but we do correct errors as soon as they are brought to our attention. Colours you see on screen, will depend on the resolution on your monitor. We cannot guarantee that the colours you see will match the actual colour of the yarn, due to the differences in which computer screens display colours. If the colour of your yarn, does not match your expectation, you can cancel your order and return the product to us, in an unused and resaleable condition, as set out in the returns section VATAll products on the website of Serenity Knitting are quoted inclusive of UK VAT at 17.5% (or the current standard rate of VAT) where applicable (some products may be zero rated for VAT).
All deliveries ordered by customers living outside of the European Union (EU), and being delivered to an address outside of the EU, will have no VAT charged for the goods on the invoice.
Any delivery costs on the invoice, will be inclusive of VAT, irrespective of the address being delivered to, as required under UK law.
Personal UseEach order is for personal and non commercial use of our customers. Multiple orders representing what Serenity Knitting considers to be commercial quantities will not be accepted.
Where Serenity Knitting website contains hyperlinks to other websites, this has been provided for convenience only, we are not responsible for the content, use or availability of linked sites and are not in any way responsible for any goods or services provided by such sites.